Confirmation & Payment
All courses are made on a ‘First come, first served basis’.
Invoices are sent out in the week of the course and payment can be made by BACS transfer to the details provided on the invoice. All invoices must be paid in full within 30 days from the invoice date; late payments will incur interest charges to be added daily at the rate of 8%+the current bank of England Base Rate on the outstanding balance. Invoice queries must be notified within 5 days of the original invoice date.
Any costs incurred by TWR LTD for the chasing of unpaid invoices will be passed to the customer.
Cancellations and Postponements
Payments will be refunded up to 30 days prior to the course. If a company or person cancels a booking and less than 30 days’ notice is given of cancellation or postponement, then charges at the following rates apply:
- 30 days or more – no charge
- 29 days to 14 days notice - 50% of total charge
- Less than 14 days notice – Payment in full
Group bookings
When fewer than the agreed number of candidates attends a course, then payment for the number originally booked. Any reduction in numbers attending will result in cancellation charges being made according to the above scales.
Certification and Documentation
Certificates and documentation pertaining to the course will remain the property of TWR Training Ltd until all accounts have been paid in full. Documentation will only be sent to the person or company having paid the invoice. In the event that a candidate has left employment with the paying company, then it is that individual’s responsibility to make suitable
arrangements directly with that company. Separate assessments are arranged directly with the awarding body who are themselves responsible for the arrangements of these assessments – TWR Training Ltd only accept responsibility for processing the relevant application paperwork for external assessments, not the assessment arrangements provided by external assessment centres.
Training
TWR Training Ltd. Cannot guarantee to provide a specific instructor. In the event that a named instructor is unavailable for any reason , TWR Training td reserve the right to suitable alternative instructors.
In certain situations, course material may get delayed. If this occurs, then it will be forwarded to attendees as soon as is practical.
If attendees wish to comment about the course, this must be done either during or as soon as is practical after the course on the form provided.
Any attendee needing additional help with any part of the course should inform TWR Training Ltd before the course, or in certain circumstances, as soon as possible following commencement of the course.
TWR Training Ltd accepts no responsibility for alterations to details brought about by circumstances beyond our control. , this includes clients’ facilities or equipment where applicable.